Fence Medic
Privacy Policy
How Fence Medic collects, uses, and protects your information when you call, text, or request service from us.
Fence Medic ("Fence Medic," "we," "us," or "our") provides fence repair, replacement, cleaning and staining, and related services in Northbrook, IL and the surrounding North Shore and northwest suburbs. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website, contacting us, or requesting service, you agree to this policy.
Information We Collect
We collect information you give us directly when you request a quote, book a job, call, text, or email us, including:
- Your name, phone number, email address, and service address
- Details about your project, such as photos, measurements, and scheduling preferences
- Messages, call details, voicemails, and notes from your conversations with us
- Estimate, appointment, invoice, and payment status information
When you visit our website, we may also automatically collect basic technical information such as your browser type, device type, pages visited, and general location, which helps us keep the site working and improve it.
How We Use Your Information
- Respond to your questions and quote requests
- Prepare and send estimates
- Schedule, confirm, and remind you about appointments
- Send updates about your job, invoices, and payments
- Provide customer service and follow up after the work is done
- Keep records and meet our legal obligations
Calls and Text Messages
If you give us your phone number, you may receive calls and text messages from Fence Medic about your inquiry, estimate, appointments, scheduling, invoices, and service. Some calls and messages may be handled by an automated or AI-assisted receptionist on our behalf, and calls may be recorded or transcribed so we can respond accurately and keep good records.
Message frequency varies. Message and data rates may apply. For full details, see our Terms of Service / SMS Terms.
Your SMS consent is never sold or shared. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be sold or shared with any third parties, except service providers who help us deliver our messages. This excludes all other uses described in this policy.
How to Opt Out
You can stop receiving text messages at any time by replying STOP to any message from us. You will receive one final message confirming you have been unsubscribed, and we will not send you further texts unless you opt back in. Reply HELP for assistance, or contact us using the information below.
How We Share Information
We do not sell your personal information. We only share it when needed to run our business and serve you, including with:
- Service providers that help us operate, such as scheduling, invoicing, payment, phone, and messaging platforms, who may only use your information to provide those services to us
- Authorities or other parties when required by law or to protect our rights, property, or safety
How We Protect Your Information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to keep your information safe and limit access to people who need it to do their job.
How Long We Keep It
We keep your information for as long as needed to provide our services, maintain business and tax records, resolve disputes, and meet legal requirements.
Your Choices
You can ask us to access, update, or delete the personal information we have about you by contacting us below. We may need to keep certain records where the law requires it.
Children's Privacy
Our services are meant for adults. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date.
Contact Us
Questions about this policy or your information? Reach out anytime.